Vouch insights
Guides and insights for hotel operations.
4 min read·21 Jul 20265 Hotel Cost Myths That Are Quietly Eating Your Margin
Rent and labour dominate a small hotel's P&L — but only one of them can actually move. Five cost assumptions worth challenging, and where the margin is really hiding.
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10 Jul 2026Hotel Front Desk Automation: How to Cut Labor Costs Without Cutting Service
Thailand's hotels face falling demand and a 17% minimum wage hike. Here's how front desk automation makes labor costs flex with demand — while lifting revenue per guest.
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10 min read·28 Apr 2026Self Check-In Hotel Software: A 2026 Buyer's Guide for APAC Hoteliers
The seven evaluation criteria, realistic 2026 pricing, the red flags worth walking away from, and a four-week rollout plan — built for APAC hotel owners evaluating self check-in software.
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26 Feb 20265 Signs Your Hotel Needs a Self Check-in System
Is your front desk costing more than it should? Here are 5 signs your hotel is ready for a self check-in system, and what to do about it?
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26 Feb 2026Self Check-in Kiosk vs. Phone-Based Check-in: Which Is Right for Your Hotel?
Choosing between a kiosk and a phone-based self check-in system shapes your budget, lobby, and guest experience. A practical comparison for small Asian hotels.
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25 Feb 2026How to Check Into a Hotel Late at Night: A Guide for Travellers
Late-night arrival? Here's how to handle hotel check-in smoothly — what to communicate, how to prepare, and why self check-in changes the equation.
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9 Feb 2026Hotel Staff Shortages in 2026: How to Solve Them Sustainably
Hotel staffing crises are deepening in 2026. The lasting fix isn't just higher pay — it's a new package of compensation, culture, technology, and career paths.
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6 Feb 2026Staff Cost vs Self Check-In Systems: A Real Cost Comparison for Small Hotels
Front desk staffing eats 30-40% of revenue. Here's how the real numbers compare to a self check-in system across Singapore, Malaysia, and Thailand.
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21 Jan 2026Hotel Automation Trends 2025–2026: How Small Hotels in APAC Are Rethinking the Front Desk
Between 2025 and 2026, small independent hotels across Asia-Pacific are rethinking their operating model. Here's what's driving the shift and what we expect to become common.
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21 Jan 2026What Is a Self Check-In Hotel System? Benefits, Costs, and Real-World Use Cases
A practical guide to self check-in hotel systems for small independent hotels — what they do, why owners adopt them, and the real-world models in use across Singapore, Thailand, and Malaysia.
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15 Dec 2025How Front Desk Outsourcing Empowers Small & Mid-Sized Hotels to Run 24/7 Without On-Site Staff
Struggling with rising labor costs and staff shortages? Discover how hotel self check-in systems reduce staffing needs, cut costs, and improve operational efficiency.
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23 May 2025How Thai Hotels Can Automate TM30 for Free
Discover how Thai hotels can automate TM30 reporting for free with our solution. Save hours of manual work and reduce errors instantly.
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15 May 2025You’re Not Alone: Overcoming Common Operational Challenges Small Hotel Owners Face Today
Running a small hotel isn't easy. Discover the top operational challenges small hotel owners face today—and how simple tech like self check-in can lighten the load.
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22 Apr 2025How Hotel Self Check-In Systems Are Solving Labor Challenges in the Hospitality Industry
Struggling with rising labor costs and staff shortages? Discover how hotel self check-in systems reduce staffing needs, cut costs, and improve operational efficiency.
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26 Feb 2025No More Last-Minute Scramble: How AVA Ensures Smooth Check-Ins Even with Fewer Staff
One of the most common struggles when running a hotel is dealing with unexpected staff shortages. AVA is designed to be a reliable, always-available team member that ensures seamless guest check-ins
Read more- 5 Nov 2024
FHA-HoReCa and Travel Tech Asia 2024 – Beyond the Hype: AI in Hospitality
Vouch's Founder & CEO, Joseph Ling, took the stage at FHA-HoReCa and Travel Tech Asia 2024 and shared his insights on AI’s transformative potential for the industry.
Read more - 18 Oct 2024
Vouch Expands Its Reach Among Prominent Local Hotel Chains in Asia
Vouch, a leader in digital solutions for the hospitality industry, has steadily expanded its presence among local hotel chains across Asia.
Read more - 10 Oct 2024
Vouch Harnesses AI to Boost Hotel Efficiency and Revenue
Vouch, the award-winning hotel operations management solutions provider, today announced the expansion of its product suite with innovative AI-powered features.
Read more - 13 Aug 2024
Everything You Need to Know About Data Analytics for Hotels
Learn the transformative benefits of a data-driven approach that not just improves operational efficiency but also transforming it into actionable insights.
Read more - 6 Aug 2024
Vouch launches VAI at The Intan, Enhancing Visitor Engagement
Vouch's partnership with The Intan showcases how VAI, Vouch’s latest hybrid chatbot, has helped the museum overcome its challenges while enhancing operational efficiency and elevating visitor engagement.
Read more - 5 Aug 2024
Video: Hotel Tech in Action at Mövenpick Sukhumvit 15 Bangkok
Mövenpick Sukhumvit 15 Bangkok is committed to innovation, and Vouch's platform plays a pivotal role in achieving this.
Read more - 5 Aug 2024
Video: The Best Use of Hotel Tech at Valia Hotel Bangkok
Discover how Valia Hotel Bangkok elevated its operations and guest services with Vouch's innovative solutions.
Read more - 6 Jun 2024
How Can Digital Transformation Drive Efficiency in Hotel Operations?
The journey towards digital transformation is essential for staying competitive in an increasingly tech-driven industry, where the quality of guest experiences directly correlates with operational efficiency.
Read more - 4 Jun 2024
Top 5 Tech Strategies to Streamline Hotel Operations
Technology is not just about making things easier; it’s about getting better insights and more control over how you run your hotel. Read to learn our tips.
Read more - 29 May 2024
5 Ways to Increase Hotel Productivity through Optimising the Guest Journey
Guests are now craving for a seamless, personalised experience. Here are 5 ways to cater to this tech-savvy generation while increasing hotel productivity.
Read more - 15 May 2024
9 Ways to Increase Hotel Productivity through Staff Optimisation
Running a hotel is no clockwork. Empower your team to reach their full potential with hotel staff optimisation.
Read more - 27 Mar 2024
Hotel Housekeeping Optimisation for Cleaner Rooms and Happier Guests
By implementing the right strategies, hotels can achieve faster room turnovers, happier guests, and a more profitable business.
Read more - 14 Mar 2024
Vouch Expands to Empower Hotels with Operational Excellence
Vouch unveils a new chapter with Hotel Operations Management Ecosystem (Vouch HOME)
Read more - 11 Mar 2024
9 Important Housekeeping KPIs for Optimising Hotel Housekeeping Team
Learn more about these 9 important housekeeping KPIs, together with how they are calculated, to ensure constant peak performance for your hotel.
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8 Jan 20244 Efficiency Hacks for Savvy Hoteliers
From harnessing the power of data-driven insights to unleashing the creativity of your staff, we'll equip you with actionable tips to transform your hotel from a scramble to a well-oiled machine.
Read more- 30 Nov 2023
4 Reasons Hotels Should Break Free from Messaging Apps
Transitioning to a dedicated software brings a level of organisation, autonomy, teamwork and analytical capability that can significantly enhance a hotel’s operational efficiency and guest satisfaction.
Read more - 7 Nov 2023
Vouch Announces Integration with OHIP, providing Contactless Check-In Solutions to Oracle Customers
This integration will provide many benefits, including the ability to offer guests a contactless check-in solution integrated to the hotel’s PMS.
Read more - 19 Oct 2023
Over 90% Automation Rate for In-Room Dining Ordering at Alila SCBD Jakarta
This partnership has transformed the hotel’s operations with a drastic reduction in F&B calls and an increase in room service orders just one month after implementation.
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12 Oct 2023Change Management: The Success to Hotel Technology Adoption
Through close collaboration with Hyatt Place Bangkok Sukhumvit and our proactive approach to change management, the hotel managed to save remarkable man-hours within the first 6 months of implementation.
Read more- 6 Oct 2023
Amadeus Expands Relationship with Vouch
Vouch is excited to announce its expanded partnership with industry giant Amadeus, enhancing our existing HotSOS collaboration to provide hoteliers with even greater operational efficiency and elevated guest satisfaction.
Read more - 26 Sept 2023
Streamlining Room Service and Internal Processes with Hyatt Regency Koh Samui
Hyatt Regency Koh Samui embarked on a transformative journey that has not only revolutionised operational efficiency but also redefined the guest experience.
Read more - 3 Aug 2023
Amara Sanctuary: 360 Digital Transformation for Operational Efficiency
Amara Sanctuary Resort Sentosa employed HOME to fully automate operational processes, streamlining productivity and enhancing guest satisfaction
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18 Jul 2023From Manual to Digital: Enhancing Winter Hospitality at Park Hyatt Niseko Hanazono
The user-friendly interface enables guests to effortlessly access the facility booking system and complete their reservations in less than two minutes.
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12 Jun 2023Grand Hyatt Kuala Lumpur: Embracing Technology for Ancillary Revenue Success
2 Key Factors Propelling Grand Hyatt Kuala Lumpur to the Pinnacle of Ancillary Revenue Grand Hyatt Kuala Lumpur stands out as a trailblazer in embracing digitalisation through its partnership with Vouch, marking it as a pioneering hotel in
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24 May 2023“Vouch has revolutionised the way we plan operations at the hotel!”
Hyatt Regency Phnom Penh: Doubling Revenue while Reducing Costs Nestled in the heart of the vibrant city of Phnom Penh, Hyatt Regency Phnom Penh is a luxurious oasis for travellers seeking an escape from the hustle and bustle of the city. W
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18 May 2023A Luxurious Digital Experience for Guests at Grand Hyatt Erawan Bangkok
Seamless and Streamlined: Digital Experience for Guests at Grand Hyatt Erawan Bangkok Located in the heart of Bangkok, Grand Hyatt Erawan Bangkok has long been a favorite among travelers for its prime location, luxurious amenities, and exce
Read more- 23 Mar 2023
The Power of Smart Technology in Hotels: Outpacing the Competition
The Power of Smart Technology in Hotels: Outpacing the Competition In popular cities where tourism is key, competition among the countless hotels is incredibly fierce. With hotels lining up next to each other on high traffic streets and sel
Read more - 1 Feb 2023
Latest Tech Trends for Thailand Hotels in 2023
Latest Tech Trends for Thailand Hotels in 2023 Thailand closed out the year of 2022 with over 10 million foreign arrivals, just as the Tourism Authority of Thailand has targeted in its recovery plan. This better-than-expected number has sig
Read more - 1 Feb 2023
Vouch Launches New Interface for its Guest Experience Platform
Vouch Launches New Interface for its Guest Experience Platform Improved Interface Provides Better User Experience & New Features to Help Hotel Guests Get What They Need Faster and More Conveniently. Vouch raises standards with a more seamle
Read more - 16 Nov 2022
Vouch Crowned Grand Winner at Hotel Innovation Challenge Asia 2022
Vouch Crowned Grand Winner at Hotel Innovation Challenge Asia (HICA) 2022 Hotel tech provider, Vouch , has been named the Grand Winner at the Hotel Innovation Challenge Asia 2022 held at Food&HotelAsia (FHA) in Singapore.Jointly organised b
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2 Aug 2022Hyatt House Kuala Lumpur X Vouch
Hyatt House Kuala Lumpur Reduces 40% Of Phone Enquiries Through Technology At the heart of Kuala Lumpur, rests Hyatt House Kuala Lumpur, Mont Kiara. In an upscale and affluent township, the area provides a plethora of dining options, premiu
Read more- 23 Jun 2022
Incremental Revenue Generation for Bangkok Hotels
Incremental Revenue Generation for Bangkok Hotels Meet Joe, a traveller ready to explore the world again after the borders have opened. His first stop, the city of smiles - Bangkok. Having been cooped up at home due to the pandemic, the des
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23 Jun 2022Effective Strategies For Increasing Positive Guest Reviews
Effective Strategies For Increasing Positive Guest Reviews No matter what one might say, first impressions do count. As early as 2014, a TripAdvisor survey reported that hotel-goers read between 6 to 12 reviews before deciding on a hotel. M
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17 Jun 2022Benefits Of A Self-Service Guest Journey For Guests & Hotels
Benefits Of A Self-Service Guest Journey For Guests & Hotels Walk into virtually any fast food restaurant today, and you will be greeted not only by the service staff, but also by a row of self-service ordering kiosks. Indeed, self-service
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10 Jun 2022Elevating Hotel Guest Experience In Kuala Lumpur Through Technology
Elevating Hotel Guest Experience In Kuala Lumpur Through Technology Malaysia reopened its borders to international travellers on 1 April 2022, including its land borders with Singapore. With Singaporeans recording the most number of tourist
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10 Jun 2022Everything You Need To Know About Guest Experience Platforms
Everything You Need To Know About Guest Experience Platforms As borders reopen amidst the abating of COVID-19 restrictions in many places around the world, international travel has seen surging demand for flights, tours, and hotel stays. Bu
Read more- 3 Jun 2022
5 Ways To Boost Guest Experience for Hotels in Bangkok
5 Ways To Boost Guest Experience for Hotels in Bangkok A New Normal For Bangkok’s Hotel Industry With Thailand’s borders projected to fully open in July 2022, the tourism sector is projected towards a forward-looking recovery after contract
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1 Jun 20224 Things Hotels Should Take Away From The Pandemic
4 Things Hotels Should Take Away From The Pandemic Prior to the onslaught of the COVID-19 pandemic, the hospitality industry thrived across the globe – though with the exception of only making small leaps of progress when it came to innovat
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31 May 2022CNA938 Money Mind Interview With CEO, Joseph Ling
CNA938 Money Mind Interview with CEO, Joseph Ling Vouch’s CEO and founder Joseph Ling joined CNA938 Money Mind hosts Stanley Leong and Hui Wong on 13 May 2022 to talk about the future of technology in the hospitality and travel industry. Wi
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24 May 20225 Ways Data Analytics Enhance Guest Experiences At Hotels
5 Ways Data Analytics Enhance Guest Experiences At Hotels In a world where technology is constantly evolving, it is no surprise that we are seeing more sectors employ data analytics as they recognise its importance – with it, no segments ar
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20 May 2022Hotel Upselling & Ways To Generate Consistent Revenue From It
Hotel Upselling & Ways To Generate Consistent Revenue From It As a hotelier, you have probably heard that upselling is an excellent strategy to increase revenue while boosting guest experience. However, this remark understates the true sign
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13 May 2022All A Modern Hotelier Needs To Know About Hotel Automation
All A Modern Hotelier Needs To Know About Hotel Automation Surviving the COVID-19 pandemic entailed reducing operational expenditures for most hoteliers, the majority of which came from layoffs and furloughs. However, after decades of opera
Read more- 6 May 2022
The Business Value Of Hotel Analytics
The Business Value Of Hotel Analytics Data seems to be the new key to keeping ahead, whether utilised to study guest patterns, analyse reviews, or enhance service times. Almost every sector nowadays is underpinned by software, and if a comp
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28 Apr 2022Sustainable Hotels: Steps To A More Sustainable Business
Sustainable Hotels: Steps To A More Sustainable Business Truth be told, we are in the midst of an unprecedented climate and environmental crisis. According to research done by the Sustainable Hospitality Alliance 1 , the hotel industry need
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21 Apr 2022How Technology Is Revolutionising The Hotel Industry
How Technology Is Revolutionising The Hotel Industry Technology has long transformed how individuals and businesses operate, and with it comes one such industry that is also witnessing this transformation: hospitality. As customer attitudes
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14 Apr 2022The 5 Technology-Powered Hotel Trends
The 5 Technology-Powered Hotel Trends The hospitality industry has been undergoing a digital transformation for years. This trend has significantly accelerated in recent times. Hotels are increasingly adopting new technologies, such as IT a
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8 Apr 2022Technology and the Future of Hotel Guest Experience
Technology and the Future of Hotel Guest Experience Recently Google conducted a study 1 to uncover global insights on smartphone usage in the course of travellers’ entire journey, from shopping to booking, and how they use mobile devices wh
Read more- 23 Feb 2022
Vouch Launches Mobile Check-in for Hong Kong, Macau Hospitality Markets
Vouch Launches Mobile Check-in for Hong Kong and Macau Hospitality Markets Designed for the endemic era, integration of latest features ensures seamless check-in from time of booking to arrival, thereby enhancing the overall customer journe
Read more - 6 Oct 2021
Funding & Expansion Announcement
United Kingdom – 05 October 2021 – Award-winning guest experience platform provider – Vouch – has announced plans to expand into new global markets, with the opening of its operations in London as a gateway to the rest of Europe. In the Uni
Read more - 5 Aug 2021
Overcoming the Pandemic: Dubai
Highlights As tourism in many countries are still struggling for a rebound, Dubai has started recovery, with people traveling there for businesses, events and vacations. The UAE is the leading country with the highest vaccination rate with
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27 Jul 2021Stayfolio Introduces New Hotel Guest Platform with Vouch
Stayfolio Introduces New Hotel Guest Platform with Vouch Stayfolio is a boutique accommodation solution provider that focuses on providing a peaceful stay in the picturesque suburban areas. Their properties have gained popularity among youn
Read more- 9 Jul 2021
The Future of Check-in is Now
With hotel mobile check-in added, Vouch’s Guest Experience Platform is a full-suite hospitality solution with functionalities that enhance guest experience throughout the whole guest journey from pre-stay to post-stay . The mobile check-in
Read more - 29 Jun 2021
Crowne Plaza Bandung Spearheads Digitalisation with Vouch
Crowne Plaza Bandung Spearheads Digitalisation with Vouch Crowne Plaza Bandung is a five-star IHG hotel in downtown Bandung, Indonesia that seeks new technologies to become more sustainable and efficient in its daily operationsVouch created
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21 Jun 2021National Heritage Board X Vouch
Enhanced Museum Experience Through Digitalisation Highlights Museums need to adapt to the pandemic by leveraging digital technologies to disseminate information to visitors safely and to engage visitors in innovative ways.Vouch’s Digital Gu
Read more- 8 Jun 2021
Are European Hotels Ready for Travellers?
In an attempt to revitalize travel-related industries, the European Union is relaxing travel restrictions , and travellers and business owners make plans for the summer travel season. However, hotels still face uncertainty brought by the pa
Read more - 3 Jun 2021
Hotel Guest Experience, Redefined
Hotels typically face challenges such as understaffing and high dropped call rate, leading to low ancillary revenue and compromised guest satisfaction. Digital hotel technology is the key to overcoming challenges in traditional means of hot
Read more - 28 Apr 2021
The Price Tag of Tech
Many hoteliers often misunderstand the cost of implementing hotel innovations . An alternative cost evaluation shows that a smart hotel technology could cost as low as 0.1% of each room’s revenue . Besides direct impact on revenue, digital
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26 Mar 2021PARKROYAL COLLECTION Marina Bay X Vouch
PARKROYAL COLLECTION Marina Bay Takes Operational Efficiency to The Next Level with Vouch Hotels under the Pan Pacific Group are taking gigantic steps towards operational efficiency , with properties under the chain partnering with Vouch to
Read more- 5 Mar 2021
Enabling Better Service With Tech
Service: More Important Now Than Ever Before At the core of hospitality lies positive guest experiences, and this remains true across most service industries. Research shows that hotel guests who are positively engaged spend up to 140% more
Read more - 22 Jan 2021
The Check-in Crisis
With a sudden influx of staycation guests during the December holidays, hotels in Singapore face difficulties in crowd management during check-in , resulting in a surge of complaints from guests and negative press coverage . The real issues
Read more - 26 Oct 2020
Smart Digital Solutions for Reopening Hotels
To ensure the safety of guests and staff, and maintain operational excellence with lean workforce, reopening hotels should consider integration of contactless solutions to their standard workflow . One solution is improving staff efficiency
Read more - 21 Aug 2020
5 reasons to retire the hotel room telephone
With mobile phone ownership becoming the norm, how useful can the in-room phone continue to be? Landline telephones were first introduced into hotel rooms towards the 1900s, although it was only in 1986 that Teledex Corp rolled out telephon
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1 Jul 2020Pan Pacific Singapore X Vouch Case Study
Pan Pacific Singapore x Vouch Changing Times in Hospitality The COVID-19 pandemic turned 2020 into an extraordinary time for hotels everywhere, during which uncertainty was the only constant. At Pan Pacific Singapore — a 790-room luxury hot
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12 Jun 2020Publico X Vouch Case Study
Publico X Vouch A luxury 5-star hotel located in the city’s vibrant downtown, InterContinental Singapore Robertson Quay (ICSRQ) was busy year-round with guests checking in and a constant flow of customers to the five celebrated dining outle
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1 Aug 2018Andaz X Vouch Case Study
Andaz x Vouch Case Study UPDATE: The Andaz Singapore chatbot project was so successful, that it won Hyatt International’s prestigious CEO’s Award for Innovation! Read on to find out more about it! Brand that Inspires Fresh Perspectives Anda
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