Plans that grow with your needs.
Start free, then add advanced features to optimise your front desk operations, reduce costs, and run a better hotel.
Add a credit card on Starter to enjoy 30 days free of paid features.
- StarterFreeStart for free
- Assist Pro$99/monthGet started
- PopularFull$199/monthGet started
- UltraCustomRequest a quote
| Compare features | Starter | Assist Pro | Full | Ultra |
|---|---|---|---|---|
| Assisted check-in (PMS check-in by staff) | ||||
| Self check-in (ID + forms + signature + PMS check-in) | ||||
| Room access delivery (smart locks / keycards / locker codes) | ||||
| Automated pre-arrival email | ||||
| Back-end Control Centre | ||||
| Guest activity logs | Limited | Full | Full | Full |
| Guest WhatsApp messaging | ||||
| Compliance reporting (EVA-ready / TM30 / RR4 / RR3) | ||||
| Staff activity history | ||||
| AI chatbot for guests | ||||
| Analytics dashboard | ||||
| Guest ↔ staff video call | ||||
| Guided training & onboarding | ||||
| 24/7 priority support |
Prices in USD, billed monthly. Need help choosing a plan? Talk to us.
Prefer we run the desk for you?
Front Desk Service is the fully managed part of AVA — our trained team operates your front desk end to end, on a flat monthly rate or a pay-as-you-go day pass.
- Most popularMonthlyFrom $250/month
Always-on cover. We run your front desk every day of the month.
- Every day of the month covered
- Unlimited guest check-ins
- Everyday guest questions handled
- Housekeeping requests routed to your team
- Best for hotels running front-desk-light year-round
- Day Pass$25/ 12 hours
Cover a single shift, activated on demand.
- Charged per 12-hour block
- Activate any day — no subscription
- Goes live with just 4 hours' notice
- Best for sick days, night shifts and peak dates
Prices in USD. Day passes activate with at least 4 hours' notice. To get started, contact us — we'll connect your PMS and brief our team before your first covered shift.
Frequently asked questions
What is Vouch's AVA Self Check-in?
AVA Self Check-in is a fully automated digital check-in system that allows hotel guests to complete their check-in on their own — anytime, without needing front desk staff. Hotels using AVA Self Check-in also get access to a back-end Control Centre to monitor and oversee guest check-ins in real time, remotely and on demand.
How does AVA work?
Guests complete their check-in using their own mobile device or a device at the property. AVA guides them through identity verification, registration, confirmation and key collection. All activity is logged in real time in the Vouch back-end Control Centre, allowing the hotel to monitor check-ins, review logs, and step in only when needed.
Can I try AVA Self Check-in or Assisted Check-in for free?
Yes. You can start with the Starter (Free) tier. Starter includes everything you need to digitise and manage the guest self check-in journey up to key collection. It's ideal for hotels exploring staff-less automation for the first time. Starter accounts have access only to the most recent 20 check-in and check-out logs and limited report generation. For many small hotels, this is more than enough to get started.
What is the difference between AVA Self Check-in and Assisted Check-in?
AVA Self Check-in is fully automated and designed for staff-less or low-staff operations. Guests complete everything on their own. Assisted Check-in is designed for hotels that still have front desk staff. It digitalises the registration process using a tablet — including passport scanning, data collection, e-signature, and report generation (Assist Pro and above include TM30, RR3, RR4 for Thailand) — allowing staff to check in guests faster and more accurately.
Can I change my pricing plan later?
Yes. You can upgrade or downgrade your plan at any time as your operational needs change.
Do I have to sign a contract?
No. Our plans are offered on a month-to-month basis with no long-term commitments.
Are there any setup fees?
No. There are no setup fees to get started.