Amadeus Expands Relationship with Vouch

Vouch is excited to announce its expanded partnership with industry giant Amadeus, a leader in service optimisation technology. This collaboration aims to elevate the guest experience and assist hoteliers in the Asia Pacific region in overcoming labour shortages by maximising efficiency.Vouch's front-end Guest Experience Platform can now be integrated into Amadeus’ service optimisation suite, HotSOS, providing hotels with a powerful set of front-to-back-end tools. The integration is available in 3 features within the Vouch’s Guest Experience Platform:

1. Room Request: Mobile guest requests placed on Vouch platform will route directly to HotSOS
2. Digital Compendium: Interactive platform display of real-time hotel information and updates
3. Contactless Dining: Browsing and placing room service orders via Vouch are sent to HotSOS automatically

These enhancements empower hotels to enhance guest satisfaction, boost revenue, and streamline operations through automation. The multi-language support on the Vouch solution ensures a seamless experience, while cost savings from reduced response times, printing, and paper usage make it a win-win for hoteliers.“Interactive guest messaging is a key component of the hotel experience, and we are thrilled to partner with Vouch to bring this solution to our customers in Asia Pacific,” commented Javier Campo, Vice President, Hospitality Partners, Amadeus. “These additional capabilities will reinforce our HotSOS solution as best-in-class for guest personalization and overall service, allowing guests to communicate their needs directly to hotel management at any time, with the requests tracked in a single platform.”Read the full press release here.