Let us run your front desk.
Vouch operates your front desk end to end — guest check-in and everyday questions, handled for you. It's part of AVA, our front desk platform: Self Check-in greets every guest, and a trained Vouch agent steps in by video the moment someone needs a human. You run the hotel. We run the desk.
Front Desk Service is part of AVA.
AVA is our complete front desk platform, made of three parts. Front Desk Service is the fully managed one — for when you'd rather hand the desk to Vouch entirely.
- Part 1
Assisted Check-in
Your front desk staff check guests in faster with a digital, paperless workflow.
- Part 2
Self Check-in
Guests check themselves in on their own phone. Fully automated, no staff needed.
- Part 3Fully managed
Front Desk Service
Vouch runs the desk for you — AVA plus a trained team, fully managed.
What we handle — and what stays with you.
A managed front desk only works when the line is clear. Here is exactly where Vouch picks up, and where your team does.
Vouch handles
- Guest check-in, start to finish
- Everyday guest questions — Wi-Fi, breakfast, late checkout, directions
- A trained agent on video whenever self check-in needs a human
- Passing housekeeping requests straight to your team
Stays with the hotel
- Emergencies — we escalate to you immediately
- Acting on the housekeeping requests we relay to your team
- Anything that needs a person physically at the property
Software first. A human the moment it matters.
- 01
A guest arrives and starts Self Check-in — on their own phone or a device in your lobby.
- 02
It verifies their ID, collects registration details, and confirms the booking.
- 03
If anything stalls, a trained Vouch agent joins by video and completes the check-in.
- 04
Guest questions come to our team. Housekeeping requests go straight to yours.
- 05
Anything urgent or an emergency is escalated to your hotel right away.
Two ways to buy. Both flat-rate.
No per-guest fees, no surprises. Pick always-on cover, or activate a single shift only when you need it.
- Most popularMonthlyFrom $250/month
Always-on cover. We run your front desk every day of the month.
- Every day of the month covered
- Unlimited guest check-ins
- Everyday guest questions handled
- Housekeeping requests routed to your team
- Best for hotels running front-desk-light year-round
- Day Pass$25/ 12 hours
Cover a single shift, activated on demand.
- Charged per 12-hour block
- Activate any day — no subscription
- Goes live with just 4 hours' notice
- Best for sick days, night shifts and peak dates
Prices in USD. Day passes activate with at least 4 hours' notice. To get started, contact us — we'll connect your PMS and brief our team before your first covered shift.
Frequently asked questions
What is Front Desk as a Service?
It's a fully managed front desk. Instead of buying software and running it yourself, you hand the front desk to Vouch. We handle guest check-in and everyday questions for you, so you can run a hotel without staffing a desk around the clock.
Is it software or real people?
Both. Self Check-in greets and checks in every guest automatically. The moment a guest needs a human — a question it can't answer, or a check-in that stalls — a trained Vouch agent steps in by video. You get the speed of software with a real person on standby.
What happens in an emergency?
Emergencies are always escalated to your hotel straight away. Front Desk Service covers check-in and everyday guest questions — it does not replace on-site staff for urgent or safety situations. We contact your team immediately so someone at the property can act.
How are housekeeping requests handled?
When a guest asks for housekeeping, we pass the request directly to your hotel's housekeeping team. We handle the guest communication; your team carries out the work.
How quickly can I activate a day pass?
A day pass goes live with at least 4 hours' notice. Activate it the morning of a shift, or the night before — whenever you know you'll be short-staffed.
Do I need a subscription to use a day pass?
No. The day pass is fully standalone — $25 for each 12-hour block, with no monthly commitment. It's there for the days you need cover without signing up for the monthly plan.
What does the monthly plan cover?
The monthly plan covers your front desk every day of that month — unlimited check-ins and guest questions, with no day passes needed on top.
Which hotels is this for?
Small independent hotels that want to run lean without leaving guests without a front desk. If staffing a 24-hour desk is expensive or impractical for your property, Front Desk Service is built for you.
What do you need from us to get started?
We connect to your property management system and brief our team on your property — room types, policies, and the questions your guests usually ask — before your first covered shift. Contact us and we'll walk you through setup.
Ready to hand over the desk?
Tell us about your property and we'll get your front desk covered — on a monthly plan or a single day pass.