Automated Self Check-inHospitality doesn’t require a physical front desk.
Guests complete check-in and get room keys in minutes. Simple and guided. With AI multilingual hotel chatbot. Works on any phone. No hardware costs for hotels.
- 13,000+
Monthly average check-ins
- 2,150+
Rooms managed by AVA
- 95%
Rate of self check-in with no human interference
Trusted by hotels across Asia
환영합니다!
방문해 주셔서 감사합니다. 아래에서 옵션을 선택하여 시작하세요.
객실
1
디럭스 킹
게스트 인증
Be your own guest.
Experience self check-in from your guests’ perspective. No passport needed, no data stored — just a 2-minute test drive.
One tap to a human. Your team — or ours.
Self check-in doesn’t mean cutting guests off. When a moment needs a person, the guest taps once to video call — no app download, no phone tag. You decide who picks up.
Your team picks up
Your own staff answer the call — questions, troubleshooting, whatever a guest needs. Your people, your voice, full control.
Recommended for hotel groups running multiple properties.Vouch picks up
Prefer to hand it over? Our trained team takes the calls for you, 24/7, for a fee — so you save the headcount and sleep easy.
Explore Front Desk ServiceOr mix the two — run it with your own team by day, hand over to Vouch overnight.
- ID verification edge casesWhen a passport scan fails, your team steps in by video and completes it.
- Payment issuesDeclined cards, deposit questions, top-ups — sorted on the call.
- Early or late arrivalsConfirm options on the spot, keep the arrival smooth.
- Complaints & service recoveryA real human voice for the moments that matter most.
- Lost & foundLog the request quickly and reassure the guest in real time.
- Local recommendationsYour team’s expertise, delivered like an in-person concierge.
모든 체크인 뒤에 있는 제품.
AVA는 투숙객 한 명 한 명의 체크인을 안내하고, 각자의 언어로 질문에 답하며, 사람의 손길이 필요한 순간에는 영상 통화로 담당 팀을 연결합니다 — 별도 하드웨어 없이 어떤 휴대폰에서든 가능합니다.
Built different. Built for you.
Self check-in technology wasn’t built with Asian hotels in mind. So we built it ourselves — compliant, affordable, and actually designed for how you run your business.
Self check-in that actually works
Guided, guest-friendly steps designed to reduce confusion, drop-offs, and queues.
Remote check-in and room access delivery
Run arrivals from anywhere and deliver access via smart locks, keycards, or codes.
Instant help — right inside check-in
When guests need help, they tap once and video call your team without leaving the flow.
Compliance reporting, automated
Capture what’s required once — then generate reports without manual compilation.
A chatbot that handles front-desk questions
24/7 answers for common requests, with smart escalation when it matters.
Standalone first. Integrate later.
No PMS? No problem. Start standalone today, integrate with your stack when you’re ready.
Automated TM30, RR3, RR4 for Thailand. EVA-ready for Singapore.
Built-in workflows capture every detail immigration authorities expect and file reports automatically, so your team never chases paperwork again.
Simple, accurate, and guest-friendly.
From booking lookup to room key — AVA guides your guest through the entire check-in experience on their own phone.
- 01
Guest Arrives
Guests can use their own phones to scan a QR code or check in through a device located at the hotel’s lobby.
- 02
Guest Info
Guests scan their passport, which autofills the e-registration form, and submit an e-signature on the interface.
- 03
Payment
Any payment required is collected via the payment gateway on the mobile device.
- 04
Room Assignment
The system assigns rooms based on the guest’s booking and displays the room number on the screen.
- 05
Key Collection
Guests receive instructions on how to access their room — a PIN code, card key, or locker system.
See everything that happens — in real time.
Our check-in system comes together with the AVA Control Centre, which gives hotels oversight into every guest interaction, exactly as it happens. Every activity recorded. In real time. With full transparency.
Hotels running smarter with AVA.
SingaporeKINN Hotel
Boutique QR check-in experience across every room.
ThailandArawana Group
Multi-property self check-in with automated TM30 compliance.
SingaporeHotel Mi Rochor
City-centre stays with a fully unmanned lobby flow.
Boutique hotels, beach resorts, city stays — they’ve all discovered a better way to run their front desk.
Outsource your front desk.
You run the hotel. We run the desk. Everyone wins.
Our trained team takes guest video calls and handles exceptions on your behalf — 24/7 — so you can scale operations without hiring. Pay only for what you use.
