Vouch Insights

Why Small Hotels in APAC Are Rethinking the Front Desk Now For many years, hotel automation was discussed as something for large chains complex systems, long contracts, and heavy upfront investment. What we are seeing now, especially across Asia-Pacific, is different. Between 2025 and 2026, small independent hotels are rethinking their operating model not because automation is fashionable, but because the economics of running a front desk no longer make sense the way they use

A Practical Guide for Small Hotels Operating Lean, 24/7 For small independent hotels, the front desk is rarely busy. But it is always costly. Unlike large properties, most small hotels do not experience waves of arrivals or long check-in queues. Instead, check-ins are spread unevenly across the day. There may be one arrival in the morning, a few in the afternoon, and an occasional late-night guest. Yet staffing decisions still have to cover all hours, regardless of how littl